Repairing your vehicle

Once your claim is approved, you can get a damage estimate and (in most cases) have your vehicle repaired.

Getting a damage estimate

After making a claim, you may need to get a damage estimate.

Estimates are either done at

When you make your claim, we let you know where to get the estimate done.

Looking for an auto body shop?

ICBC has accredited more than 400 c.a.r. shop and c.a.r. shop VALET facilities around B.C. Their repair work is guaranteed for as long as you own your vehicle.

Find an auto body shop

Getting around without your vehicle

Courtesy cars: vehicle pick-up/drop-off

c.a.r. shop VALET facilities can help you with transportation.

For no extra charge, most of these shops offer

If you have Loss of Use coverage

While your claim is being settled, you may qualify for substitute transportation.

If you purchased Loss of Use (on its own or as part of the RoadStar or RoadSide Plus package), you may be entitled to

With Loss of Use coverage, after your claim is accepted, you can start using substitute transportation immediately after a crash.

Note: This coverage has limits, including maximum per-day and total amounts that can be spent on transportation.

If the other driver is at fault

If you don't have Loss of Use coverage but the other driver is at fault, you may still be entitled to a substitute vehicle.

Important: Keep your receipts for any substitute transportation you use. You need them to claim this expense.

Car rental companies

We recommend renting from one of the rental companies listed below. They offer


Hertz Canada

Available in these locations:


Budget Rent A Car

Available in these locations:


Ron Ridley Rentals

Available in Williams Lake.

Need more info?